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Your Ad Is Not Innovative If the Audience Wants It Banned

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Marketing teams love the word “disruptive” right up until the public feels disrupted. That is the uncomfortable lesson from PC Health’s Toronto drone campaign. On September 10, more than 1,000 drones lit up the waterfront near Fort York with health-related questions before displaying a QR code promoting PC Chat, an AI-powered health information service. The show began at about 11 p.m. and […]

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Your Brand Guide Is Useless If It Cannot Stop a Bad Idea

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Most brand guides are very good at describing a company after the fact. They tell you the business is bold, human, trusted, innovative, warm, premium or disruptive. They show the logo, the fonts and the color palette. They explain the preferred tone of voice. Then a genuinely risky creative idea lands in the approval chain and everybody starts arguing from instinct. That […]

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